Help & support
Guidance for seasonaires and venues using Saison.
Need a hand?
Contact hello@joinsaison.com. Never send passwords, sign-in codes, or private claim links.
Common questions
Where do I start?
Browse the roles and resorts first. When you find a role you want to apply for, sign in and complete the required details in your profile. Your photo is optional.
There are no roles in my resort yet. What can I do?
Use the watch or email-alert option on the resort page. Email alerts depend on your email preferences; watching a resort is not a promise that a role will be posted.
Where are my applications and conversations?
My applications keeps each role and its status together. Messages holds your conversations. Each thread belongs to one application.
What happens when I receive an offer?
Review the offer in My applications. You decide whether to accept or decline. Accepting makes your contact details available to that venue. Ask about pay, dates, housing or hours in the conversation before deciding.
How do I get my venue started?
Create a venue account and complete your venue profile. If Saison sent you a claim link, start from that link. Once your venue is ready, post a genuine role you are authorised to recruit for.
How do I speak to an applicant?
Open the role from your dashboard, then open the applicant’s conversation. You can discuss the role on Saison before exchanging contact details.
Can I control applicant emails?
Settings contains the new-applicant email preference and optional strong-match alerts. In-app application updates remain available when email notifications are off.
I cannot sign in. What should I try?
Use the email address you registered with. If you have forgotten your password, request a reset email and check your spam folder. Never send your password, reset link, or sign-in code to support.
How do I change my emails or understand my privacy?
Choose which emails you receive in Settings. For profile visibility, contact sharing, your data and deletion requests, read the privacy page or contact Saison.
Something looks wrong or suspicious. How do I report it?
Contact Saison with the public page address and a short description. Do not send passwords, verification codes, private claim links, or identity documents.